Page 7 - WEB-AW Aluminum Windscreen Systems

FHC Customer Service

FHC Ordering Information

SHIPPING: PACKING AND CUTTING CHARGES:
All orders are shipped F.O.B. from our service center. Orders are FHC stock length materials have a Packing Charge added to
shipped in the manner requested by the customer (ie. Regular invoices if the specified minimum quantities are not ordered.
Ground UPS or Air UPS, Federal Express, Express Mail, Parcel Materials of different finishes and/or shapes may be combined
Post, or Common Carrier). With no specific instructions as to to reach the minimum quantity and avoid the Packing Charge.
which carrier is to be used, FHC will ship via the least expensive Orders picked up at our service center in Will Call, will not incur
way. FHC’s default carrier for all orders is UPS if size and weight a Packing Charge. When customers request aluminum or plastic
permit. Size or weight restrictions sometimes do not permit us to stock lengths to be cut for shipping, we will add a $5.50 Cutting
use UPS, and we must ship via common carrier. Charge to the order (one cut per stock length). $5.50 charge
covers up to 10 pieces, not to exceed 20 pieces in total.
MINIMUM ORDER HANDLING CHARGE:
FHC is a wholesale distributor to the glazing industry, and we NOTE: All cut material is final sale and
have set up a program where our customers can order material is non-returnable.
at the quantity they need to complete their job. Customer orders
over $25.00 will not have a handling charge. Any customer order
totaling less than $25.00 will automatically get a $5.50 minimum
order service charge added to the invoice.

Simply Click On This Icon
from FHC-USA.COM
FHC Web
Chat With Us!
Hi John, how can we help you today?
I am looking for a product.

Hi John, I will be happy to help!

I need a matte black locking ladder pull,
do you have any in stock?
We sure do, let me get you some information
on that.

Type your message here

FHC Live - Connect Instantly With Live Support

- Over 100 Years of Combined Glazing Supplies Experience
WebChat Service! - Get Answers You Need Right Away
- Check the Status of an Order
WebChat is a New System That Allows Customers to - Not Being Put On Hold or Having to Leave Voice Messages
Communicate with FHC Representatives in Real-Time! - Fast and Convenient Way to Communicate!

Visit fhc-usa.com to search for
Customer Service FRAMELESS HARDWARE COMPANY LLC
4361 Firestone Blvd. South Gate, CA 90280
Enter the Item Number or scan QR code with Toll Free: (888) 295-4531 | Direct: (323) 968-2031
your smartphone for complete product details AW07
Fax: (323) 336-8307 | fhc-usa.com