Page 13 - FAL24 Storefronts and Entrances

FHC ALUMINUM STOREFRONTS AND ENTRANCES
®
FHC Customer Service

FHC Live WebChat Service!
WebChat is a New System That Allows Customers to
Communicate with FHC Representatives in Real-Time!
- Connect Instantly With Live Support
- Over 100 Years of Combined Glazing Supplies Experience FHC Web
- Get Answers You Need Right Away
- Check the Status of an Order
- Not Being Put on Hold or Having to Leave Voice Messages Hi John, how can we help you today?

- Fast and Convenient Way to Communicate! I am looking for a product.
Hi John, I will be happy to help!
I need a matte black locking ladder pull,
do you have any in stock?
We sure do, let me get you some information
on that.
Simply Click On the Icon Type your message here
from FHC-USA.COM

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Customer Service

FHC Ordering Information

SHIPPING:
All orders are shipped F.O.B. from our service center. Orders are shipped in the manner requested by the customer (ie. Regular Ground
UPS or Air UPS, Federal Express, Express Mail, Parcel Post, or Common Carrier). With no specific instructions as to which carrier is to
be used, FHC will ship via the least expensive way. FHC’s default carrier for all orders is UPS if size and weight permit. Size or weight
restrictions sometimes do not permit us to use UPS, and we must ship via common carrier.

MINIMUM ORDER HANDLING CHARGE:
FHC is a wholesale distributor to the glazing industry, and we have set up a program where our customers can order material at the
quantity they need to complete their job. Customer orders over $25.00 will not have a handling charge. Any customer order totaling
less than $25.00 will automatically get a $5.50 minimum order service charge added to the invoice.

PACKING AND CUTTING CHARGES
FHC stock length materials have a Packing Charge added to invoices if the specified minimum quantities are not ordered. Materials of
different finishes and/or shapes may be combined to reach the minimum quantity and avoid the Packing Charge. Orders picked up at
our service center in Will Call, will not incur a Packing Charge. When customers request aluminum or plastic stock lengths to be cut for
shipping, we will add a $5.50 Cutting Charge to the order (one cut per stock length). $5.50 charge covers up to 10 pieces, not to exceed
20 pieces in total. NOTE: All cut material is final sale and is non-returnable.

visit fhc-usa.com to search for
Customer Service FRAMELESS HARDWARE COMPANY LLC
4361 Firestone Blvd. South Gate, CA 90280
Enter the Item Number or scan QR code with
your smartphone for complete product details Toll Free: (888) 295-4531 | Direct: (323) 968-2031 13
Fax: (323) 336-8307 | fhc-usa.com