Page 17 - FHC FGR24R Architectural Railing Systems

ARCHITECTURAL RAILING SYSTEMS

FHC Customer Service

FHC Ordering Information
SHIPPING:
All orders are shipped F.O.B. from our service center.
Orders are shipped in the manner requested by the
customer (ie. Regular Ground UPS or Air UPS, Federal
Express, Express Mail, Parcel Post, or Common
Carrier). With no specific instructions as to which carrier
is to be used, FHC will ship via the least expensive way.
FHC’s
default carrier for all orders is UPS if size and weight
permit. Size or weight restrictions sometimes do not
permit us to use UPS, and we must ship via common
carrier.
MINIMUM ORDER HANDLING CHARGE:
FHC is a wholesale distributor to the glazing industry,
and we have set up a program where our customers
can order material at the quantity they need to complete
their job. Customer orders over $25.00 will not have a
handling charge. Any customer order totaling less than
$25.00 will automatically get a $5.50 minimum order
service charge added to the invoice.
PACKING AND CUTTING CHARGES
FHC stock length materials have a Packing Charge
added to invoices if the specified minimum quantities
are not ordered. Materials of different finishes and/or
shapes may be combined to reach the minimum
quantity and avoid the Packing Charge. Orders picked
up at our service center in Will Call, will not incur a
Packing Charge. When customers request aluminum or
plastic stock lengths to be cut for shipping, we will add
a $5.50 Cutting Charge to the order (one cut per stock
length). $5.50 charge covers up to 10 pieces, not to
FHC Web
exceed 20 pieces in total.
Hi John, how can we help you today?
NOTE: All cut material is final sale and
is non-returnable. I am looking for a product.
Hi John, I will be happy to help!
I need a matte black locking ladder pull,
do you have any in stock?
We sure do, let me get you some information
on that. FHC Live WebChat Service!
Simply Click On This Icon WebChat is a New System That Allows
from FHC-USA.COM Type your message here
Customers to Communicate with
FHC Representatives in Real-Time!
Chat With Us! - Connect Instantly With Live Support

- Over 100 Years of Combined Glazing Supplies Experience
- Get Answers You Need Right Away
- Check the Status of an Order
- Not Being Put On Hold or Having to Leave Voice Messages
- Fast and Convenient Way to Communicate!

visit fhc-usa.com to search for
Customer Service 4361 Firestone Blvd. South Gate, CA 90280
Toll Free: (888) 295-4531 | Direct: (323) 968-2031
Enter the Item Number or scan QR code with
your smartphone for complete product details Fax: (323) 336-8307 | fhc-usa.com 03